Providing accessible and effective care to all of our patients is our top priority. Many podiatry treatments are claimable for those with private health insurance (with relevant extra covers). In order to do same day claiming, please remember to bring your private health insurance card to your appointment. Your clinician will be able to manage your private health insurance balance, claims and payments easily. On the spot claiming will significantly reduce your out of pocket expense. Clear Step Podiatry and its podiatrists are affiliated with registered private health insurance companies including NIB, Southern Cross Health Society.

Your appointment is reserved just for you. A late cancellation or missed visit leaves a gap in our podiatrist’s schedule that could have been filled by another patient on the waitlist for an appointment.

We require at least 24 hours notice to be given an appointment cancellation.

If you cancel within 24 hours of your appointment, or do not attend your booked treatment, we reserve the right to charge your account a fee of $50. Payable at your next appointment. In case of pre-paid treatments, one pre-paid treatment will be forfeited from your treatment package. As a courtesy, we will send you an email to confirm the date and time 48 hours prior to your booking. You will also receive a reminder text message 24 hours prior to your booking. If you are running late, the clinic reserves the right to shorten your treatment time to ensure that our therapists are not late for their next following client. Please be certain of the services you are purchasing. Refunds cannot be offered for change of mind. Refunds cannot be offered if you are moving or your situation has changed. Your treatment outcome is dependent upon many external factors outside of our control. Given these external factors, we cannot guarantee individual results or the number of treatments required. All treatment results are disclosed on this website and are confirmed in writing during your consultation. If you are unhappy with any aspect of the service you have received, please bring it to the immediate attention of your podiatrist who will refer your concern to senior management. If you can’t find the answer to your question please contact us on (09) 801 2211

Yes, we treat children’s feet. It is always important to check in with your children to ensure they have no pain or concerns with their feet. Sometimes kids aren’t the greatest communicators and it might be observations by a parent, family member or friend that notices something unusual or slightly different about a child’s feet.

Children’s feet are constantly changing as they grow so it is very common to have different concerns at various ages. As podiatrists specialise in the treatment of conditions and diseases of the foot, ankle and lower limbs as we are very familiar with the developmental milestones and typical presentations of paediatric feet (children’s feet). Our role is significant in recognising any atypical foot presentations and appropriately diagnosing and managing them. This may include musculoskeletal and gait or general nail and skin conditions. Podiatrists are also here to prevent paediatric foot conditions from intensifying as children transition into adulthood.

The length of your appointment depends on the type of treatment you require. Your appointment will begin with a 30 – 60 minute consultation with one of our highly skilled and experienced podiatrists. This includes detailed medical history and information collection in relation to your concern or injury. One of our friendly team members will discuss this with you to gain an understanding of the time you require when booking your consultation. Subsequent appointments generally require 30 minutes.

It is advised to arrive 5 – 10 minutes early to complete any required forms.

Please bring shoes you wear most frequently to your appointment, such as work shoes or gym sneakers etc. Please also bring with you any previous medical imaging of your feet or legs, such as x-rays, ultrasounds, CT and MRI. If you currently or have previously worn inserts or orthotics, please also bring these to your appointment (whether they were helpful or not).

If you can’t find the answer to your question please contact us on (09) 801 2211

Clear Step Podiatry is an ACC accredited podiatry practice. At Clear Step Podiatry our podiatrists are committed to providing you with the best treatment plan that will set you in the best position to reclaim your health back in the shortest period of time.

If you have an ACC claim number through an old injury or have been given one by another health professional, you can bring it with you to your appointment. If you’ve suffered an injury and lodged a claim with ACC, please bring your claim number with you for the podiatry treatment we can provide. This will allow you to get back on your feet again as quickly as possible. If you don’t have an ACC claim for your injury, our podiatrists can organise registration and processing at our clinic.

Podiatry treatments that may be eligible under ACC at Clear Step Podiatry incur Only a $40 surcharge:

• Podiatry Consultations
• Follow up Consultations
• Orthotics (a surcharge will apply for Exos & Customised Orthotics)

If you have an ACC covered injury, you may be eligible to have your Orthotics funded by ACC.

Contact Clear Step Podiatry today and one of our podiatrists will be happy to discuss your case with you.